Billing Terms and Conditions
Tomcom, Last Updated: August 2026
When you check out at Tomcom, you're agreeing to the billing terms below. Here's exactly how billing works on our site.
How we charge you
- Full payment upfront. Your payment method is charged the full amount immediately, including taxes and any expedited shipping fees. We don't offer partial billing or installment plans.
- Single transaction. You'll see one charge on your statement covering your entire order.
Payment methods we accept
We work with secure, PCI-compliant payment processors. At checkout you can typically use major credit and debit cards and supported digital wallets. We don't accept checks, money orders, wire transfers, cryptocurrency, or cash on delivery.
Currency
All prices, charges, and refunds on tomcom.us are in U.S. Dollars (USD). If your card is in another currency, your bank will handle the conversion and may add its own fees.
Sales tax
We collect sales tax where required by law. The exact amount depends on your shipping address and is calculated automatically at checkout before you submit your order. If you're a tax-exempt buyer, email us at contact@tomcom.us with your exemption certificate before ordering.
Authorization holds
When you submit your order, your bank may place a temporary authorization hold for the order amount. This isn't an actual charge; it confirms funds are available. If your order is canceled or declined, the hold usually disappears within 3-5 business days.
Failed or declined payments
If your payment fails, we'll email you and give you 48 hours to update your payment info. If we don't hear back, the order is canceled automatically.
Billing address
Your billing address should match what your bank or card issuer has on file. If you're shipping to a different address, that's fine, just enter both correctly at checkout.
Pricing changes
Prices can change at any time without notice. Prices in your cart aren't locked in until checkout is complete. Once your order is placed, your price is locked in, we won't charge you more even if prices rise later, and we don't refund the difference if prices later drop.
Disputed charges and chargebacks
If you don't recognize a charge from Tomcom, please contact us first before disputing it with your bank.
Promotional codes
Codes apply only to qualifying products, one code per order, and can't be combined with other offers unless stated otherwise.
Receipt and order confirmation
After every successful order you'll receive a confirmation email that serves as your receipt.
Refunds
Refund eligibility and processing are covered in our Refund and Returns Policy. Refunds go back to your original payment method, allow 5-10 business days to appear on your statement, and original shipping fees are non-refundable unless we made the mistake.
Need help with billing?
Tomcom
3125 Karen Pl
Colorado Springs, CO 80907
United States
Phone: +1 (719) 512-2797
Email: contact@tomcom.us
Website: tomcom.us
Hours:
- Monday - Friday: 9:00 AM - 9:00 PM
- Saturday: 10:00 AM - 10:00 PM
- Sunday: Closed