FAQ's

Hobby boxes are premium, factory-sealed boxes packed with high-value pulls: autographs, parallels, memorabilia cards, and serial-numbered inserts. Retail boxes are the cheaper, mass-produced boxes you find at big-box stores. They're fun for casual collectors but usually contain fewer hits. At Tomcom, we focus on hobby boxes, the real deal for collectors who want the best chase.

Absolutely. Every product we sell is 100% factory-sealed and genuine. We work with authorized distributors and major manufacturers like Panini, Topps, Upper Deck, Konami, and Wizards of the Coast. We never sell counterfeit, opened, or tampered products.

Yes, we carry a rotating selection of single and graded cards. Our inventory changes regularly, so check our site often. Don't see what you want? Email us, we may be able to source it.

Pre-sale orders let you lock in upcoming releases before they hit shelves. You pay upfront, and we ship within 1-2 business days after the manufacturer's official release date. It's the best way to secure hot releases that tend to sell out fast.

For high-demand releases, we may cap quantities per person, household, or order. This keeps things fair for all our customers and prevents bulk buyers from cleaning out our inventory before everyone else gets a shot.

Orders are handled within 1 business day of purchase. Once shipped, standard transit time is 1-3 business days. You can track your order using the info in your confirmation email. If your order hasn't arrived within the expected timeframe, contact us at contact@tomcom.us.

You can track your order by clicking the tracking link in your shipping confirmation email, or by logging into your Tomcom account to view your order status.

Orders placed before 11:00 PM EST (GMT-6) Monday through Friday are handled within 1 business day. Orders placed after cutoff, on weekends, or during holidays are handled the next business day.

It's FREE. Every order qualifies for free standard shipping with no minimum required. Want it faster? Expedited options like Next Day or 2-Day Air are available at checkout for an extra fee.

Currently, we only ship within the United States, including all 50 states, PO Boxes, and APO/FPO military addresses.

Standard shipping (transit time): 1-3 business days. 2-Day Air: 2 business days after shipment. Next Day Air: 1 business day after shipment. Remote areas or weather conditions may add a day or two.

Contact us immediately. If your order hasn't shipped yet, we can update the address. Otherwise, we'll need to wait until the item is returned to us before resending it.

If your package is marked undeliverable and returned to us, we'll reship it to you at no additional cost.

Don't open it. Take photos of the damage from multiple angles, and email us at contact@tomcom.us within 48 hours of delivery with your order number. We'll handle it from there with the carrier.

We accept all major credit and debit cards, along with supported digital wallets. We don't accept checks, money orders, wire transfers, cryptocurrency, or cash on delivery.

Your payment method is charged the full amount when you place your order, including pre-sale items.

We collect sales tax where required by law. The exact amount depends on your shipping address and is calculated automatically at checkout.

We'll send you an email and give you 48 hours to update your info. If we don't hear back, the order is canceled automatically.

You may return items within 90 days of delivery. Items must be in their original condition and packaging (sealed and unopened). To initiate a return, email us at contact@tomcom.us.

Email us at contact@tomcom.us and we'll guide you through the process.

If your item has defects or was damaged during shipping, we'll replace it at no additional cost, or issue a refund if a replacement isn't available. Contact us within 48 hours of delivery with photos.

Email us with your order number and details of the issue. We'll cover all costs to send you the correct item and provide a return label if needed.

Disappointing pulls are tough, but we can't refund based on what's inside a sealed box. Pull rates vary box to box, that's part of the hobby. For manufacturer defects (centering, print errors), you'll need to contact the manufacturer directly, and we're happy to point you in the right direction.

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to stop it. A 20% cancellation fee applies to cover restocking and processing. Already-shipped orders can't be canceled, and pre-sale items can't be canceled once payment is processed.

Allow 5-10 business days after approval for the refund to show up on your statement, back to your original payment method.

Yes, we offer a 1-Year Warranty on all products purchased from Tomcom. If your item has a manufacturing defect or fails under normal use, we'll replace it, repair it, or refund it.

Sealed products with factory defects visible without opening, faulty supplies and accessories, wrong items received, and damaged shipments.

Cards inside opened boxes (manufacturer claims only), disappointing pulls, damage caused by misuse or accidents, and normal wear and tear.

No, you can check out as a guest. Creating an account makes things easier though: you can track orders, save addresses, and check your order history.

Yes, for qualified retailers, breakers, and resellers. Email us at contact@tomcom.us with subject line "WHOLESALE APPLICATION". You'll need to provide a valid business license, reseller certificate, EIN, and proof of an active storefront or online business. See our Wholesale Policies page for full details.

No. Our wholesale program is strictly for legitimate businesses that resell our products.

Common cards work well in soft sleeves for sorting. Higher-value cards should go in toploaders. Premium cards belong in magnetic holders or graded slabs. For long-term storage, keep cards in a cool, dry place away from direct sunlight.

Check our pre-sale listings regularly, and place pre-orders early to lock in your spot. Sign up for our emails to get notified when new products drop.

We don't grade cards in-house, but if you're interested in PSA grading, we recommend submitting directly to PSA or working with a certified PSA dealer. We're happy to point you in the right direction.

A hobby box is a premium product packed with hits, autographs, and parallels. A blaster box is a smaller retail box with fewer packs and lower hit ratios. We focus on hobby boxes at Tomcom for the best collecting experience.

Try clearing your browser cache and cookies, or use a different browser. If the issue continues, contact us with details so we can resolve it.

Reach out with details about the error, including a screenshot if possible, so we can assist you promptly.

Yes. We use PCI-compliant payment processors and never store your full card number on our servers. All transactions are encrypted with SSL.

We use SSL encryption, secure servers, and restricted internal access to customer data. We never sell, rent, or share your info with third parties for marketing. See our Privacy Policy for details.

Email us immediately with subject line "ACCOUNT COMPROMISED". We'll lock down your account and help you recover access.

Email is fastest: contact@tomcom.us. You can also call us at +1 (719) 512-2797 during business hours. We typically respond to emails within 1-2 business days.

Monday - Friday: 9:00 AM - 9:00 PM. Saturday: 10:00 AM - 10:00 PM. Sunday: Closed. You can email us anytime; we monitor for urgent issues outside hours.

Tomcom is based at 3125 Karen Pl, Colorado Springs, CO 80907, USA.

📍 Address: 3125 Karen Pl, Colorado Springs, CO 80907, USA
☎ Phone: +1 (719) 512-2797
✉ Email: contact@tomcom.us
🌐 Website: tomcom.us

Business Hours:
Monday - Friday: 9:00 AM - 9:00 PM
Saturday: 10:00 AM - 10:00 PM
Sunday: Closed