Refund policy

We want every Tomcom order to feel exciting to open. That said, the sports card and hobby box world plays by its own rules: prices shift daily, products are sealed, and what's inside is part of the thrill. Here's what you need to know about returns and refunds before you order.

Our 90-Day Return Window

We stand behind what we sell. If something goes wrong with your order, you have a full 90 days from the delivery date to reach out and start a return or refund request, well beyond the industry standard, because we want you to feel confident shopping with us.

The 90-day window applies to:

• Damaged items that arrived broken or crushed
• Wrong products shipped by mistake
• Defective items where Tomcom is at fault
• Unopened, sealed products in their original condition

To start a return, email us at contact@tomcom.us with your order number and we'll walk you through it.

All Sales Are Final on Opened Products

Once a sealed box is opened, it can't be returned. This is standard across the hobby, and it protects both you and us from price-pull scams and fraud. Our 90-day window doesn't cover:

• Hobby boxes, packs, or cases that have been opened
• Single cards or graded cards, since their value changes quickly
• Mystery boxes and repacks once opened
• Cards damaged or removed from sealed packs

If your sealed product is still sealed and unused, you're good to return it within 90 days.

What About Price Changes?

The card and hobby box market moves fast, sometimes within hours. Here's how we handle it:

• If the price goes up after you buy: we honor your original price. We'll never charge you extra.
• If the price goes down after you buy: we can't refund the difference, the same way we don't charge more when prices rise.
• Pre-sale items: the price you paid is locked in, no matter where the market goes.

Order Cancellations

Once you place an order, we get to work fast, which makes cancellations tough:

• Already shipped? We can't pull it back; shipped orders can't be canceled.
• Pre-sale items: can't be canceled once payment goes through.
• Need to cancel before shipping? Reach out as soon as possible. If we can stop the order in time, a 20% cancellation fee applies to cover restocking, payment processing, and lost time.

The fastest way to cancel is to email us at contact@tomcom.us with your order number in the subject line.

If Your Order Arrives Damaged

This is rare, but if it happens:

1. Don't throw anything away. Keep the product, the box, and all packing materials exactly as they arrived.
2. Take clear photos of the damage from a few angles.
3. Email us within 48 hours at contact@tomcom.us with your order number and the photos.

Once we review everything, we'll ship a replacement (if available) or issue a full refund, and cover return shipping with a prepaid label at no cost to you.

Important: if a sealed box looks damaged, don't open it before contacting us. Opening sealed boxes voids damage claims, no exceptions.

What We Can't Refund

• Manufacturer defects inside sealed boxes: centering issues, print errors, or surface scratches from the factory need to go through the manufacturer's (e.g. Panini, Topps, Upper Deck) own claims process, and we're happy to point you in the right direction.
• Hits you didn't love: a disappointing pull is part of the hobby; we can't refund based on what was inside a box.
• Boxes that don't hit expected insertion ratios: pulls vary box to box.
• Opened sealed products: once a seal is broken, the product can't come back.

Got the Wrong Item?

If we sent you something different from what you ordered, email us at contact@tomcom.us within 7 days of delivery with your order number and photos of what you received. We'll send a prepaid return label and ship the correct product right away, at zero cost to you.

How to Return an Item

If your item qualifies for return (sealed, unopened, within 90 days):

1. Email us first at contact@tomcom.us with your order number and reason for the return.
2. We'll review your request and reply within 1-2 business days.
3. Once approved, we'll send a prepaid shipping label to your email.
4. Pack the item back in its original packaging with all protective materials.
5. Drop it off at your nearest carrier location.

Once we receive the item and confirm it's in original sealed condition, we'll process your refund.

How Refunds Are Processed

• Refunds go back to your original payment method.
• Allow 5-10 business days for the refund to show up on your statement after approval.
• Original shipping is non-refundable, unless the issue was on our end.

Need to Reach Us?

Any time you have a return question, we're here:

Tomcom
3125 Karen Pl
Colorado Springs, CO 80907
United States
Phone: +1 (719) 512-2797
Email: contact@tomcom.us
Website: tomcom.us

Hours:

• Monday - Friday: 9:00 AM - 9:00 PM
• Saturday: 10:00 AM - 10:00 PM
• Sunday: Closed