Shipping policy
We get it — once you place an order, you want it in your hands fast. That's why we've built our shipping process to be quick, careful, and reliable. Here's exactly how it works.
Our Business Hours
We're here to help during the following hours (Central Time):
- Monday - Friday: 9:00 AM - 9:00 PM
- Saturday: 10:00 AM - 10:00 PM
- Sunday: Closed
Orders and emails received outside these hours are handled the next business day.
Where We Ship
Right now, Tomcom ships only within the United States, including all 50 states, plus PO Boxes and APO/FPO military addresses. We don't currently offer international shipping, but that may change down the road.
Delivery Details
- Handling Time: 1 business day (Mon-Fri)
- Transit Time: 1-3 business days (Mon-Fri)
- Order Cut-off Time: 11:00 PM EST (GMT-6)
How Fast We Ship
- Same-day handling. Place your order before 11:00 PM EST (GMT-6) Monday through Friday and it's handed off to the carrier within 1 business day.
- Saturday orders. Orders placed on Saturday are processed Saturday or Monday, depending on carrier pickup times.
- Sunday and after-hours. Anything that comes in while we're closed ships out the next business day.
- Holidays. When federal holidays hit, we're closed. Orders placed those days go out the next business day.
- Pre-sale items. These ship within 1-2 business days after the manufacturer officially releases them. Release dates can shift, and that's out of our hands, but we always do our best to get them out the moment they hit our facility.
Free Shipping on Every Order
Shipping is 100% free on every order, no minimum required. Whether you're grabbing a single pack or stocking up on a full case, you don't pay a cent for standard shipping.
Need it faster? Expedited options (like Next Day or 2-Day Air) are available at checkout for an extra fee. Standard shipping always stays free.
Who Delivers Your Order
We work with trusted national carriers, including UPS, USPS, and FedEx. Which one we use depends on the size of your order and where you live. Every package gets a tracking number, no exceptions.
Tracking Your Package
The minute your order ships, you'll get an email with your tracking number. You can also log into your Tomcom account anytime to see where things stand. If anything looks off, email us at contact@tomcom.us.
How We Pack Your Cards
Sports cards and hobby boxes deserve more than a thin envelope. Every order ships with:
- Bubble wrap around the product
- Sturdy, reinforced cardboard boxes
- Packing peanuts or air pillows for extra cushion
- Fragile labels when needed
Our goal is simple: your boxes should arrive in the same condition they left our shop.
When Things Go Wrong
Damaged package. It rarely happens, but if it does, don't throw anything away. Photograph the damage, the box, and the packaging, then email contact@tomcom.us within 48 hours of delivery. We'll handle it from there with the carrier.
Lost package. If it's been more than 7 business days past the estimated delivery date, reach out and we'll start an investigation with the carrier.
Wrong address. Double-check your shipping address before you hit submit. If a package gets returned to us because the address was off, you'll be responsible for the cost to reship it. We can't refund shipping in those cases, since it's already been spent.
Got Questions?
We'd rather hear from you than have you guess. Reach out anytime during business hours:
Tomcom
3125 Karen Pl
Colorado Springs, CO 80907
United States
Phone: +1 (719) 512-2797
Email: contact@tomcom.us
Website: tomcom.us
Hours:
- Monday - Friday: 9:00 AM - 9:00 PM
- Saturday: 10:00 AM - 10:00 PM
- Sunday: Closed