Warranty Replacement

Tomcom, Last Updated: August 2026

We want every Tomcom order to arrive perfectly. While we don't manufacture the products we sell, we stand behind every shipment that leaves our facility. This policy explains when we'll replace items and what's handled by the original manufacturer.

Our 1-Year Warranty

Every item you buy from Tomcom is backed by a 12-month warranty starting from the date of delivery, covering manufacturing defects or products that fail under normal use. This applies to sealed hobby boxes, packs, and cases (sealed condition only), sports card supplies, storage and display products, and other physical items sold on tomcom.us. To make a claim, email contact@tomcom.us with your order number, a description, and clear photos. We'll respond within 1-2 business days.

What we cover

• Damaged on arrival: if your sealed product arrives crushed, dented, or visibly damaged, we'll replace it (subject to availability) or issue a refund.
• Wrong item shipped: we'll send the correct product at no cost.
• Missing items: we'll investigate and replace when verified.
• Defective unopened products: a clear factory defect visible without opening (broken seal, deformed box) is covered.
• Faulty supplies and accessories: covered for the full warranty period.

What we don't cover

• Cards inside sealed boxes (centering, print defects, condition), handled by the manufacturer's own warranty
• Disappointing pulls, low-value hits, or missing parallels
• Boxes that don't match expected insertion ratios
• Opened products
• Damage caused after delivery, or normal wear and tear
• Misuse, improper storage, or accidents

Manufacturer warranties

Most products come with their own manufacturer warranty. For card-specific defects, you may need to contact the manufacturer directly (for example Panini, Topps, Upper Deck, Wizards of the Coast, or Pokemon/Konami customer service).

How to request a warranty claim

1. Email us within 12 months of delivery for warranty claims, or within 7 days for shipping damage and wrong-item claims.
2. Include your order number, a description, and photos of the issue and packaging.
3. We'll review within 1-2 business days.
4. We'll cover return shipping with a prepaid label if needed.
5. Once approved, we'll ship your replacement within 1-2 business days.

Important rules

• Don't open damaged boxes; opening voids the claim.
• Save the packaging.
• Photos are required.
• One claim per item.

Warranty timeframes

• Shipping damage: 7 days from delivery
• Wrong item received: 7 days from delivery
• Missing items: 7 days from delivery
• Manufacturing defects: 1 year from delivery
• Faulty supplies/accessories: 1 year from delivery

Limitations

We're not liable for loss of resale value or future profit, replacements are limited to the original purchase price, the warranty does not transfer to subsequent owners, and we reserve the right to deny claims that show signs of fraud or misuse.

Contact us

Tomcom
3125 Karen Pl
Colorado Springs, CO 80907
United States
Phone: +1 (719) 512-2797
Email: contact@tomcom.us
Website: tomcom.us

Hours:

• Monday - Friday: 9:00 AM - 9:00 PM
• Saturday: 10:00 AM - 10:00 PM
• Sunday: Closed